How does the customisation work?

The soft side of the SP Classic features three interchangeable foams, each 4cm thick, with distinct properties such as firmness, resilience and density. This design enables you to customize the mattress by unzipping the top cover and rearranging the various foam layers, resulting in a significant difference in comfort, firmness and overall feel. With the three foams labeled as A, B and C, the mattress offers the possibility of achieving six different feels, comfort and support for the soft side.

For the soft side of the Sleeping Puppy Luxury mattress, you have the option to choose any three foams out of four and arrange them in different orders, and select your preferred cover from two options, allowing you to achieve your ideal firmness.

How long will it take for my Sleeping Puppy Mattress to arrive?

For customers in the Sydney and Melbourne metro areas, you can opt for next business day delivery if you order before 2 pm from Monday to Friday. Please note that the Sleeping Puppy Mattress is currently available in Sydney and Melbourne metro.

What does the Sleeping Puppy Mattress warranty cover?

The Sleeping Puppy Mattress comes with a 10-year warranty that covers:

Body impressions or visible indentation or sag in the mattress surface (greater than 3.5 cm) when no weight is applied.

If the mattress is shorter than the Australian standard in any one direction by more than 5cm (measured from tape to tape).

If the mattress fails to fully inflate after 60 days of regular use.

Please be aware that a slight level of sagging (less than 3.5cm) is expected with a new mattress, as the foam materials used tend to soften slightly over time. The warranty is also void if the mattress is used on incorrect bed bases, such as flexi slats, sprung slats, or adjustable bed bases. Ensure that slats are no more than 6cm apart for proper support.

How often can I swap firmness layers?

You can swap layers as often as you like until you find the right firmness level. However, please note that we will only provide each specific firmness level once, and you are expected to retain all additional layers we send you.

How long will it take for my extra layer to arrive?

If you’ve requested a different firmness layer, it may take up to three weeks to arrive, depending on your location.

What weight can Sleeping Puppy Mattress withstand?

Sleeping Puppy Mattress can withstand a total weight of 400kg.

Can I recycle the packaging?

Cardboard boxes can be recycled in your normal curb-side recycling. As for the plastic, it’s best to check with your local council if they accept "LDPE 4" in your regular plastic recycling. If not, you can deposit them at any REDcycle drop-off point, usually located near Coles or Woolworths.

Where can I test a Sleeping Puppy mattress?

With our 101-night trial, you can try out a Sleeping Puppy Mattress in the comfort of your own home.

How should I wash the removable top layer?

The non-quilted covers for Sleeping Puppy Luxury and Classic can be easily unzipped and placed in a washing machine. Be sure to wash cold, on a gentle cycle using a mild detergent, and then line dry or tumble dry. The quilted cover for Sleeping Puppy Luxury can be spot cleaned like traditional mattresses.

Do I need to flip or rotate my Sleeping Puppy Mattress?

Rotating the mattress 180 degrees every few months allows for even weight dispersion and increases the mattress's longevity. You can flip the mattress as it's designed double-sided if you prefer a different firmness.

How long until I can sleep on Sleeping Puppy Mattress?

The mattress will take about 72 hours to fully inflate. You'll be able to sleep on it within 3 hours of opening the mattress. Using the mattress during this time will not affect the inflation process in any way; in fact, regular use will help it recover its shape more quickly.

How do I change configurations?

Changing configurations is simple. Just unzip the top layer and rearrange the covers and the different foams according to your preference.

What if I am unsure about the comfort of Sleeping Puppy Mattresses?

If you have any concerns about the comfort, please contact our customer service team. If you're still unsatisfied, don't worry, Sleeping Puppy mattresses are covered by our 101-night trial.

How firm are Sleeping Puppy Mattresses?

By default configuration, the soft side of SP Luxury model has a firmness rating of 3.5 out of 10, with 10 being the firmest, and the firm side has a rating of 6.5/10.

The SP Classic model has a firmness rating of 6/10 for the soft side, and a 7.5/10 for the firm side.

However, the firmness levels of Sleeping Puppy Mattresses can be adjusted according to your preference. Check the specific instructions for each mattress model to find the ideal firmness level for you.

What kind of base can I use for Sleeping Puppy Mattresses?

Sleeping Puppy mattresses can be used on any flat, solid surface that allows for air circulation. Please ensure that the slats on your base are no more than 6cm apart for proper support. Note that they are not suitable for flexi slat, sprung slat, or adjustable bed bases.

Delivery & Tracking

Do I need to be home to receive the delivery?

You may qualify for an ATL (authority to leave), if you can't be home for your order, but please note that this usually applies to ground-level homes with secure places, not apartment buildings. Our courier will call you before delivery to confirm your instructions. For security reasons, couriers are not permitted to leave products in apartment building foyers.

Can I order now for a later delivery date?

You can select your preferred delivery date up to three months in advance during the checkout process if you're in a metro area.

How can I track my order?

Customers in metro Sydney and Melbourne will receive a text message with GPS tracking from our couriers. Smaller products like coffee cups are shipped via Australia Post, and you'll receive a tracking link once dispatched.

How long will my mattress take to arrive?

Mattress orders placed on a business day before 2 pm will be delivered the next business day in metro areas.

Do you deliver inside?

No, our delivery partners provide 'to the door' but not 'to the room' service. For units, this means the front door of your building complex. We recommend having someone available to assist with delivery.

What should I do if my product is damaged during delivery?

If your item is damaged during delivery, please submit an enquiry form, and we will respond within 24 hours.

Returns and Refunds

Does the 30-day minimum wait still apply for returns with the 101-night trials?

Yes, there is a minimum 30-day adjustment period before you can request a return of Sleeping Puppy mattresses. This allows you to get used to your new mattress before making a decision.

How do the 101-night trials work?

Try our Sleeping Puppy mattresses in the comfort of your home for 101 nights. If you don't love them within the trial period, you can return them for a full refund. Please note the 30-day adjustment period requirement.

 How do I know I have not purchased a returned product?

We never resell returned mattresses. Once a Sleeping Puppy mattress has expanded, it cannot be returned back into the box.